Return Policy
Exchange and Return Policy Bullion
Eligibility for Exchange
An exchange will be provided if:
The item is damaged upon delivery, compromising the integrity of the bullion in regard to weight, purity or identity. Examples include: Bent coins, cracked bars, tampered packaging, etc.
Minor cosmetic damage that does not impact the store of value is acceptable and not eligible for exchange.
Required Evidence for Exchange
To initiate an exchange request, customers must provide:
1) Order number and proof of purchase.
2) Clear photos and/or video evidence of:
- The damaged bullion product
- Original packaging (including shipping box and materials)
Failure to provide sufficient evidence may result in denial of the exchange request.
Bullion products that show signs of handling, tampering or alteration beyond the condition it was initially released to the customer will not be eligible. You can notify Commonwealth Vault at 0800 33 46 53 and [email protected].
Safe deposit boxes – Return Policy
In the event of an early termination of an agreed rental or lease period, the customer will only receive a key bond and not any rental/lease amount paid for the unused period. Commonwealth Vault will return the key bond paid when the two identical keys are received upon termination.
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