Commonwealth Vault – Frequently asked Questions

Your family heirlooms, jewellery, vital documents, computer files, cash, foreign currency, artworks can be destroyed or stolen from your home all too easily. A Commonwealth Vault safe deposit box is the surest way to protect the things you can’t afford to lose.

The minimum rental period is one month but you can buy or rent a box on perpetually renewable terms for a virtually unlimited period of time.

In the event of your death, your safe deposit box will be ‘frozen’ until a legally appointed person such as an executor is nominated to retrieve the contents of your box. Commonwealth Vault will only release the contents of your box to either a person you nominate or a person legally appointed by your estate.

You may nominate up to two additional authorised users to have access to your safe deposit box.

If the Police, the Court, the Government, or any relevant authority serves us with a warrant requiring us to open your box for inspection, we may ask you to do so. If you refuse, we may break open your box and bill you for the cost.

We may refuse you access if we suspect you are under duress, or accompanied by an unauthorised or suspicious person, or on any other reasonable grounds.

Your privacy is as important to Commonwealth Vault as the security of the items stored in your safe deposit box. We will never ask what is stored in your safe deposit box or volunteer any information you give us to any other agency. We provide several unmonitored viewing rooms in which you can open your safe deposit box in complete privacy.